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DMA Consumer Assistance: How And Where To Find Help

The DMA takes a proactive stance in response to consumer problems. This guide is provided on behalf of DMA member companies to help consumers. The Direct Marketing Association (The DMA), established in 1917, is the oldest and largest national trade association serving the direct and interactive marketing field.

How to remove your name from mailing lists.
Some consumers would like to receive less advertising mail at home. Mail Preference Service (MPS) is designed to assist those consumers in decreasing the amount of national nonprofit or commercial mail they receive at home. You can register online, or via mail.

How to get your name off telemarketing lists.
Some consumers would like to receive fewer telephone marketing calls at home. The Telephone Preference Service (TPS), a do-not-call service, is a service to assist those consumers in decreasing the number of national commercial calls received at home. You can register online, or via mail.

How to get your name off e-mail lists.
Sponsored by the Direct Marketing Association, this service allows consumers to indicate that they wish to reduce the amount of unsolicited commercial e-mail they receive. Consumers register and, for security purposes, re-confirm their individual registration with the e-Mail Preference Service (e-MPS).

Sweepstakes: What to know before you enter to win.
This guide can be used when responding to sweepstakes offers and for recognizing the difference between legitimate sweepstakes, other types of offers, such as prize promotions, and illegitimate promotions which misrepresent themselves and seek to defraud.

Sweepstakes assistance: for those who care for older consumers
Legitimate marketers want to help in identifying those consumers who exhibit behavior that suggests they may be making too many, unusual, or sweepstakes related purchases. In this Action Line Report, The DMA offers assistance to caregivers who may be faced with this issue.

Make Knowledge Your Partner in Mail or Telephone Order Shopping Some guidelines that will help you when shopping by mail or telephone:

Shopping By Phone - A One-Stop Guide to Consumer Protection This Web presentation offers easy-to-use tips, and tells you about significant federal laws and regulations that protect your consumer rights and/or combat fraud that can be committed by phone.


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