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Getting off telephone call lists

Federal Trade Commission's Do-Not-Call Registry

The DMA has asked all telephone marketers and their service providers to honor the requests of consumers who have placed their telephone numbers on the Federal Trade Commission's national Do-Not-Call (DNC) registry. There may be a number of reasons why you still might be getting calls even if you've placed your telephone number on the national DNC registry. For more information, please review our fact sheet at:

The DMA's Telephone Preference Service (TPS)

To receive fewer unsolicited telemarketing calls, you can register for The DMA's Telephone Preference Service (TPS), which allows you to "opt out" of national telemarketing lists. Find out more about TPS.

Please note, The DMA does not provide marketers with consumer telephone lists or telemarket to consumers. Rather, the Telephone Preference Service is available to companies for the sole purpose of removing your telephone number from their telemarketing lists. This service does not apply to telemarketing at your business number.

The registration form below will allow you to significantly reduce the amount of unsolicited telemarketing calls you receive at home. You may register with TPS by filling out this form, then clicking on the submit button. For more details, read "How to register for TPS" below.

What are the expected results?

When you register with TPS, your name, address, and telephone number are placed on a "do-not-call" file. All DMA members are required to run their telemarketing list of prospective customers against the TPS file, to remove the individuals who have registered with TPS from their calling lists. The service is also available to non-members of the DMA, so that all marketers may take advantage of this service to eliminate the names of those who wish to receive fewer unsolicited telephone calls.

This "do not call" file is updated monthly and distributed four times a year -- January, April, July, and October. Your name remains on file for five years. Typically you will see the amount of telemarketing calls you receive begin to decrease approximately three months after your name is entered onto the quarterly file. You are likely to see the impact of TPS faster if you register online than if you mail in your registration. Also, if you change your telephone number, you must register your new number with TPS to have it affect your new telephone number.

Although registration with TPS will help to reduce the amount of unsolicited telemarketing calls that you receive, it will not stop them all. You may continue to receive telemarketing calls from companies with which you already do business and from non-DMA organizations which do not use TPS. In addition, you may continue to receive calls from local merchants, professional and alumni associations, political candidates, and office holders.

How to register for TPS

We have 3 ways to register for TPS -- postcard mail-in option, online mail-in option and online. Names remain on the TPS file for five years, after which time you may register again. Consumers must register with TPS directly; second-party requests and bulk requests cannot be processed. For the integrity of the TPS file, we need to verify that the person making the request is actually who they say they are. If done in writing, this is accomplished by receiving the consumer's signature. Over the Internet, the credit card allows us to authenticate the person making the request so we charge a nominal fee.

1) Postcard Mail-in Option (Free):
There is no charge for registering by mail. However, registering by mail may delay for a month or so inclusion in the TPS file because this requires time to manually add this data to the service. Please send a postcard that includes your name, home address, home telephone number (with area code) and signature to us at:

Telephone Preference Service
Direct Marketing Association
PO Box 1559
Carmel, NY 15012

2) Online Mail-in Option (Free):
Again, there is no charge for registering by mail. However, it is not as fast as the "Complete Online Option" (below). Please complete the form below. When you have finished entering your information select the "Register by Mail" button which will generate a unique tracking number to speed the processing of your request. Please print out the completed form and mail it to us at:
Telephone Preference Service
Attn: Dept 11813482
Direct Marketing Association
PO Box 282
Carmel, NY 10512

3) Complete Online Option ($5 Charge): As explained above we charge a nominal $5 authentication fee for registering with the TPS service online for five year's service. You will need a valid credit card to register online. We use secure payment transaction processing to protect your card information. This is the fastest way to begin to see the impact of fewer unsolicited telemarketing calls as a result of the TPS program. To register online, please complete the form below and select the "Register Online" button.

Fields marked with an asterisk(*) are required

First Name*: 
Middle Name:
Last Name*: 
Zip/Postal Code*: 
Enter up tp 2 phone numbers for inclusion in the do-not-call file; one is required:

Important. Please review the information above prior to submitting your registration. Any errors in your information may reduce the effectiveness of the TPS service.


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